Centru de asistență semnătură electronică

Go to certyneo.com/signup and enter your email address and a password. You can also sign up in one click using your Google or Microsoft account. The free plan includes 5 envelopes per month, no credit card required.

Yes. The Free plan is unlimited in time and includes 5 envelopes per month. You can send your first documents, get them signed and explore all features with no commitment and no credit card.

Creating your account takes less than two minutes. Sending your first envelope can be done in under five minutes: upload your document, place signature fields, add signers and send. No prior training required.

No. Certyneo runs entirely in your web browser. No installation is required, either for the sender or the signers. Signers receive a unique link by email and can sign from their computer, tablet or smartphone.

Our <a href="/docs" class="text-primary hover:underline">developer documentation</a> is available at api.certyneo.com (or /docs from the main site). There you will find the complete REST endpoint reference, webhook payload schemas, and request examples. API tokens are created from Settings → API in your dashboard. Check our <a href="/blog/utiliser-api-certyneo-premier-appel" class="text-primary hover:underline">first API call tutorial</a> to get started.

In Zapier, create a new Zap and choose Certyneo as the trigger or action app. On first use, Zapier will ask for your API key: generate it from Settings → API in your Certyneo dashboard (format: `ct_live_…`). Paste it into Zapier; your email will be shown as confirmation. You can then trigger Zaps on Envelope Sent / Signed / Declined / Recipient Signed events, or create an envelope from any Zapier-connected app (HubSpot, Sheets, Notion, Slack…). Webhook triggers require a Standard or Business plan; actions and search work as long as your plan includes API access.

Open Settings → Integrations from your dashboard, click "Add to Slack", then authorize the Certyneo app in your Slack workspace. Choose the target channel and events to relay (envelope signed, declined, expired…). Certyneo does not share any documents with Slack: only event metadata (subject, status, signer) is posted. You can disconnect the integration at any time from the same page.

From Settings → Integrations, click "Connect HubSpot" and authorize the app on your HubSpot portal. Choose which events to publish to the contact timeline (envelope signed, declined, expired…) and enable sync so a signer is automatically created as a HubSpot contact if they don't already exist. No document is sent to HubSpot, only event metadata. The OAuth token is rotated and encrypted at rest on our servers.

Open Settings → Integrations, click "Connect Salesforce" then authorize the app on your Salesforce org (production or sandbox). On each envelope event, Certyneo creates a Task on the matching Contact — lookup by email, automatic Contact creation if needed (Contact required for the Task). The token is refreshed automatically server-side; you can revoke the connection at any time from the same page.

Certyneo is available in French, English, Spanish, German and Italian. The language is selected with one click from the 🌐 selector in the navigation bar: your choice is remembered via a cookie and applies to the entire interface (dashboard, sidebar, settings, signing emails). The default language is French; signers receive emails in the language chosen by the sender. Other European languages are under consideration for 2026.

From your dashboard, click "New envelope", upload your PDF document, drag and drop signature fields, add your signers' email addresses and click "Send". Each signer receives a unique link by email. For a step-by-step guide, see our <a href="/blog/guide-envoyer-premiere-enveloppe" class="text-primary hover:underline">dedicated article</a>.

Yes. Signers can access the envelope from any device: computer, tablet or smartphone. The signing interface is fully responsive and optimised for touch screens. No app to download.

If a signer declines to sign, they must provide a reason. You receive an immediate email notification with the stated reason. The envelope moves to "Declined" status and you can edit it, correct the document or resend it as appropriate.

The number of signers depends on your plan. The Free plan is limited to one signer per envelope. The Personal, Standard and Business plans allow multiple signers with signing order management (sequential or parallel).

Yes. From the Personal plan onwards, you can create envelope templates with pre-positioned signature fields. This lets you send recurring documents (contracts, mandates, charters) in seconds without repositioning fields each time. Browse our <a href="/modeles-contrats" class="text-primary hover:underline">contract template library</a> to get started.

Yes. All signed documents are archived for 10 years on our secure infrastructure in Germany (IONOS, EU). You can download them at any time from your dashboard. Each signed PDF includes a timestamped audit trail.

We accept Visa, Mastercard and American Express credit cards, as well as SEPA bank transfers for Business plans. Payments are processed securely by Stripe. Your bank details are never stored on our servers.

Yes. You can upgrade or downgrade at any time from your billing area. The change takes effect immediately. If you downgrade mid-period, the amount is prorated on your next invoice.

No. All plans are month-to-month with no minimum commitment. You are billed monthly and can cancel at any time. If you choose annual billing (available on paid plans), you get two months free but commit to the annual period.

You can cancel your subscription at any time from Settings > Billing > Cancel subscription. Your plan remains active until the end of the current period. Your documents and data are retained for 90 days after cancellation.

Yes. All communications are encrypted with <a href="/blog/signature-electronique-securisee" class="text-primary hover:underline">TLS 1.3</a>. Documents are stored on our infrastructure hosted in Germany (IONOS) with versioning enabled. Access is protected by authentication and permissions are strictly controlled. For full technical details, see our <a href="/security" class="text-primary hover:underline">Security page</a>.

Yes. Signatures produced by Certyneo comply with the <a href="/guide/eidas" class="text-primary hover:underline">eIDAS regulation</a> (EU) No 910/2014 and are legally recognised throughout the European Union. The simple signature (SES) covers the vast majority of contracts; the advanced signature (AES) with <a href="/blog/authentification-signataire" class="text-primary hover:underline">email + SMS OTP</a> provides stronger evidential value for higher-stakes documents. See our <a href="/guide/signature-electronique" class="text-primary hover:underline">electronic signature guide</a> for more.

Yes. Certyneo produces simple (SES) and advanced (AES) signatures compliant with the eIDAS regulation. We are also <a href="/legal/privacy" class="text-primary hover:underline">GDPR</a> compliant: data hosted within the European Union, documented retention periods, right of access and erasure respected. A DPA (data processing agreement) is available on request for businesses. See also our <a href="/guide/eidas" class="text-primary hover:underline">eIDAS compliance checklist for SMEs</a>.

The application, PostgreSQL database and document storage are hosted in Germany (IONOS infrastructure, EU). No data is transferred outside the European Union. Our privacy policy details all processing activities carried out.

Signed documents are archived for 10 years from the date of signature, in line with legal recommendations for <a href="/blog" class="text-primary hover:underline">electronic document retention</a>. You can download your documents at any time during this period.

Yes. You can download all your signed documents (PDF + audit trail) from your dashboard, individually or in bulk. For a complete account export (account data, envelopes, metadata), contact our support team.