E-signature for customer relations
Customer success, customer experience, support: sign onboarding contracts, direct debit mandates, refund agreements, customer image authorisations online. Mobile-first flow, completion rate > 90%, improved NPS.
Customer experience broken by paperwork
One in three customers abandons their onboarding when asked to print-sign-scan a document. NPS drops, churn explodes. Certyneo offers a signature flow in under 2 minutes on mobile, with no app to install.
All your customer-facing acts online
6 use cases covering acquisition, onboarding and support.
Customer onboarding contract
Subscription contract, terms and conditions of use (T&Cs), KYC form, usage charter: mobile signature in under 2 minutes.
SEPA direct debit mandate
SEPA SDD mandate (Core or B2B), recurring direct debit authorisation, automatic payment agreement. Compliant with regulation (EU) 260/2012.
Refund agreement
Customer refund settlement agreement (dispute), commercial credit note, commercial gesture, payment schedule. Mutual signature required.
Image / testimonial authorisation
Authorisation to use customer image and testimonial (case study, video testimonial), image rights assignment (art. 9 French Civil Code + GDPR).
After-sales / complaint request
Signed complaint form, warranty coverage agreement, product return (RMA - Return Merchandise Authorization).
Termination letter
Customer termination request, post-break data retention agreement (GDPR art. 17 right to be forgotten), portability agreement (art. 20 GDPR).
Why Certyneo for CX
Mobile-first flow with no app
The customer signs in under 2 minutes on their smartphone, with no app installation. 100% iOS / Android / Windows mobile compatibility. Measured completion rate: 92%.
Rising NPS and CSAT
On 50 customers migrated from paper to Certyneo, average NPS increases by +18 points, post-onboarding CSAT by +24%. Data published on /case-studies.
41 languages for international support
Your customers sign in their language (FR, EN, DE, IT, ES, NL, PT, JA, ZH, AR…). Native localisation of the signer interface, not the content (the contract stays in your chosen language).
Frequently asked questions — customer experience
- Do my customers need to install an app to sign?
- No. Certyneo works 100% in the browser (Chrome, Safari, Firefox, Edge on mobile and desktop). The customer clicks on the link in the email, signs on the web page, and receives the signed document as PDF. No installation, no account creation.
- How do I maximise signature completion rate?
- Three levers: (1) automatic reminders D+1 / D+3 / D+7 by email + SMS, (2) custom branding (client logo = +12% signatures), (3) mobile-first flow (one click suffices). Our average rate: 92% over 5 days.
- Can I sign a SEPA direct debit mandate online?
- Yes. The SEPA SDD mandate (Core or B2B) can be signed electronically since 2014 (regulation EU 260/2012). Certyneo exports the mandate in SEPA XML format for CFONB transmission to your bank.
- How do I handle GDPR for my customers?
- Our interface natively includes GDPR consent collection (art. 6) with timestamping and acceptance proof. Data subject rights (access, rectification, erasure, portability) are natively implemented in the Certyneo customer area.
- What is the price for a 50-person customer service?
- The Pro plan is €49/month per user. For a 50-person customer service = €2,450/month. For teams > 100 people or usage > 5,000 envelopes/month, custom Enterprise pricing is offered.
Related solutions and functions
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