Guide QES
QES is the only level of electronic signature strictly equivalent to a handwritten signature throughout the European Union. Here's how it works and how to use it on Certyneo.
QES (Qualified Electronic Signature) is the highest of the three levels of electronic signature defined by the European regulation eIDAS (EU) No. 910/2014. It is legally equivalent to a handwritten signature in the 27 Member States, without additional formality.
Concretely, it relies on a digital certificate issued personally to the signer after strict verification of their identity, and created via a certified signature device managed by a qualified trust service provider (QTSP) listed on the European trust list.
For most commercial contracts, advanced signature (AES) is sufficient. QES becomes necessary in these cases:
Step 1
The signer installs Evrotrust or itsme
Just once, from the App Store or Google Play. Account creation with ID scan and video selfie (5 to 10 minutes).
Step 2
You send your Certyneo envelope
In the sending wizard, choose the "Qualified (QES)" level. The recipient receives an email like any Certyneo signature.
Step 3
The signer signs from the app
They click the link in the email, open the app, confirm with their PIN/biometrics. The qualified signature is applied and the signed document automatically returns to Certyneo.
Evrotrust is the most accessible qualified signature application for European users. It is compatible with iOS and Android and recognized by all QTSP partners of Certyneo.
Download the application
Choose your store: App Store for iPhone, Google Play for Android. Installation is free.
Create your account
Enter your first name, last name, email and phone number. A verification code is sent by SMS.
Scan your ID
Identity card, passport or residence permit. The application guides the photo capture (front, back, hologram).
Video selfie
A short video (~10 seconds) is recorded to confirm your identity. The account is activated immediately after validation by their teams (a few minutes).
€9.90 inc. VAT
per qualified signature (beyond the Certyneo plan)
Billed on usage on your next monthly Certyneo invoice. No fixed cost: if none of your signers use QES in the month, no additional charge is added. Simple (SES) and Advanced (AES) signatures remain included in your plan at no extra cost.
Ideally yes — otherwise they will have to interrupt the signature to install the app and then return. For recipients you know are not equipped, notify them by email before sending the QES envelope.
Yes, but itsme is only available to Belgian residents (Belgian phone number and bank account required at enrollment). For the rest of the European Union, Evrotrust is the right choice.
Yes — it is explicitly written in Article 25 of the eIDAS regulation. No European authority, court or administration can refuse a QES on the grounds that it is electronic. It is the only level that benefits from this automatic presumption.
No signature is applied, so no additional charge is billed. The envelope remains pending until the signer returns, or until you cancel it from your dashboard.
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Log in, choose the Qualified (QES) level in the wizard, and send your envelope.
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