Electronic signature for insurance companies

A sector with high contractual volume

A sector with high contractual volume

The insurance sector processes millions of contracts per year: subscription, renewal, amendments, claims declarations. Digitizing these flows is a strategic issue — reduction in subscription times, better customer experience, reduction in administrative costs.

• Commonly signed documentsInsurance contract
• (subscription)Membership form
• (mutual insurance, provident insurance)Amendment
• (modification of guarantee, beneficiary)SEPA mandate
• (contribution collection)
• Claim declarationPayment receipt
• (compensation)(compensation)

Pre-contractual information sheet

(DDA)Signature level recommendedFor aninsurance contract ⬥⬥⬥, theadvanced signature (AES)

is the standard. It provides the double-factor identification necessary to trace the subscriber's consent.For certain high-stakes contracts (life insurance with beneficiary designation),QES

or video KYC may be required depending on the compliance policy.

ACPR and DDA compliance

• The Insurance Distribution Directive (DDA) and the ACPR expect insurers to:
• strong identification of the subscriber
• strong identification of the subscriber
• traceability of consent (audit trail)

long conservation of documents (10 years minimum)

prior submission of pre-contractual documents

• The eIDAS-compliant electronic signature allows these requirements to be fulfilled natively.Operational benefits
• Fast online subscription ⬥⬥⬥: contract signed in a few minutes instead of daysCentralized claims file ⬥⬥⬥: declaration + attachments + signature
• Improved conversion rate ⬥⬥⬥: fewer abandonments during subscriptionIS integration ⬥⬥⬥: direct supply of the policy core (Guidewire, Duck Creek, Sapiens)
• Frequent errorsForgetting the DDA information sheet in the envelope

Using the SES for high capital life insurance

• Do not activate video KYC for contracts at risk of money laundering
• Store identity documents beyond the necessary period
• Store identity documents beyond the necessary period
• Concrete case: home insurance subscription

A digital insurance company takes out 200 home contracts per day. Process:

Online entry by the prospect (2 min)

1. Pre-calculation of premium
2. Automatic generation of the contract + DDA form + SEPA mandate
3. Sending in AES (OTP SMS)
4. Signature in less than 5 min by the subscriber
5. Power supply automatic core policy and deduction of the first contribution
6. Subscription conversion rate: +35% vs historical paper route.

How Certyneo helps you

Certyneo offers an offer dedicated to insurers and brokers: advanced signature by default, optional video KYC integration, GDPR and eIDAS compliance, 100% EU hosting (Germany), 10-year archiving, mass export for ACPR audits.

Discover the Certyneo electronic signature solution

FAQ

FAQ

Does the electronic signature replace the DDA video advice?

No, these are two separate steps. The signature constitutes consent after the information phase.

Can an amendment be signed in SES?

Depending on the issue. For a substantial warranty modification, prefer AES.

Is video KYC mandatory?

Not systematically, but required for contracts with high AML-CFT risk.

Shelf life?

10 years minimum for contracts, often 30 years for life insurance.

Does the beneficiary have to sign?

No, only the subscriber. The beneficiary is designated in the contract.

Conclusion

Electronic signature is a major transformation lever for insurers: accelerated underwriting, simplified ACPR compliance, modernized customer experience.

Try Certyneo to send, sign and track your documents online simply, quickly and securely.