How does the wallet improve customer onboarding?

The customer shares an identity already verified by the State, which eliminates re-entry and uploading of supporting documents. Establishing a relationship becomes faster, with documentary fraud risk substantially reduced.

Does the wallet help comply with KYC?

Yes. By providing identity data with a high level of assurance, the wallet facilitates customer due diligence and anti-money laundering obligations, while limiting manual verifications.

What HR use cases are concerned?

Employee identity, verification of diplomas and qualifications via attribute attestations, as well as signature of the employment contract and hiring documents.

Must my company accept the wallet?

Actors in sectors subject to strong authentication (banking, insurance, telecommunications, public sector, very large platforms) will have to accept it. Other companies may choose to integrate it to streamline their processes.

How do I link the wallet to electronic signature?

The wallet can carry a qualified signature certificate. An identity verified beforehand secures the signature; see our guide "Sign with the European wallet" and our banking-insurance solution.

Guide · eIDAS 2.0

The identity wallet: enterprise use cases

For enterprises, the European digital identity wallet promises faster and more secure customer relationship journeys: customer onboarding, KYC, HR management and signature rely on a verified and reusable identity.

Updated on 31 July 2026

eIDAS 2.0 regulatory framework

Regulation (EU) 2024/1183 requires that many private actors accept the European digital identity wallet as a means of identification when strong user authentication is legally required, particularly in the banking, insurance, telecommunications and public services sectors.

To move from theory to practice, discover the Certyneo electronic signature solution and its offer dedicated to your sector — eIDAS compliant, no installation required.

Relying parties wishing to receive data from the wallet must be registered and declare the attributes they request, following a minimization logic.
The wallet facilitates compliance with know your customer (KYC/AML) obligations by providing a verified identity with a high level of assurance.
Data presented by the wallet benefits from cross-border recognition, which simplifies establishing relationships with customers from other member states.
The company remains responsible for processing the received data (GDPR) and can only request attributes necessary for the declared purpose.

Relevant components

The PID of the customer or employee, to establish a verified identity.

Attribute attestations (corporate mandate, qualification, age verification) useful for business processes.

The request interface on the company side (registered relying party).

The qualified signature certificate, to formalize contracts and mandates.

Consent and sharing logs, for compliance and proof purposes.

Internal systems (CRM, HRIS, signature tool) receiving verified data.

Steps

1
Onboarding and customer acquisition
The customer presents their identity via the wallet: the company obtains verified data instantly, without re-entry or document upload.
2
KYC / compliance check
Know your customer obligations are satisfied through a high-level identity, reducing fraud and manual verification costs.
3
HR journey and authorizations
Upon hiring, the employee proves identity and qualifications; attribute attestations simplify the verification of qualifications.
4
Contract signature
The contract is signed electronically, up to qualified level, from the identity already verified in the wallet.

Frequently asked questions

How does the wallet improve customer onboarding?: The customer shares an identity already verified by the State, which eliminates re-entry and uploading of supporting documents. Establishing a relationship becomes faster, with documentary fraud risk substantially reduced.
Does the wallet help comply with KYC?: Yes. By providing identity data with a high level of assurance, the wallet facilitates customer due diligence and anti-money laundering obligations, while limiting manual verifications.
What HR use cases are concerned?: Employee identity, verification of diplomas and qualifications via attribute attestations, as well as signature of the employment contract and hiring documents.
Must my company accept the wallet?: Actors in sectors subject to strong authentication (banking, insurance, telecommunications, public sector, very large platforms) will have to accept it. Other companies may choose to integrate it to streamline their processes.
How do I link the wallet to electronic signature?: The wallet can carry a qualified signature certificate. An identity verified beforehand secures the signature; see our guide "Sign with the European wallet" and our banking-insurance solution.

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