What Certyneo can recover
Everything exportable from your current platform is re-imported with us, in the right format, with the right metadata.
Your signed documents
Finalised PDFs with audit trail, downloaded from your current platform and re-attached to your contacts in Certyneo.
Your eIDAS proofs
Qualified timestamps, audit logs, completion certificates — everything is archived in Certyneo with the same evidential value.
Your metadata
Titles, tags, categories, send and signature dates, status, senders and recipients. Nothing is lost.
Your workflows
Envelope templates, signature orders, recurring fields, automated reminders — we rebuild the equivalent on Certyneo's side.
Our process in 7 steps
From first exchange to deployment, everything is structured. You know what happens and when.
- 1
Audit of your environment
We inventory your DocuSign or Yousign base: volume, document types, active workflows, users, integrations.
- 2
Mandate and recovery agreement
You sign a mandate authorising us to access your exports. Recovery agreement + RGPD clause on the sub-processor side.
- 3
Export from source platform
Complete export of documents, proofs and metadata via official DocuSign / Yousign APIs. Nothing is scraped.
- 4
Mapping to Certyneo
We map your fields, categories, statuses and roles to the Certyneo model. A compliance report is produced.
- 5
Re-import into Certyneo
Bulk import into your new environment. eIDAS proofs remain attached to the right documents and users.
- 6
Testing and validation
We verify by sampling the integrity of documents, correct attribution and proof readability.
- 7
Deployment
Coordinated switchover with your teams. The old platform is frozen read-only, your teams switch to Certyneo.
Three migration plans
Final pricing depends on the audit — no catalogue pricing that surprises at billing.
Starting now
For small businesses and small bases (< 1,000 documents)
Fixed package, final price after audit.
- Audit of your source database
- Export of signed documents
- Recovery of eIDAS evidence
- Re-import into Certyneo
- Acceptance testing by sampling
Business
For SMEs and mid-market companies (1,000 to 50,000 documents)
According to volume and number of workflows recovered.
- Everything in the Starter pack
- Recovery of complete metadata
- Workflow reconstruction
- Import of templates and models
- Migration of users and roles
- Training for key teams
- Dedicated support for 30 days post-cutover
The Enterprise
For large organisations (> 50,000 documents)
Custom project, quote after scoping workshop.
- Everything in the Business pack
- Multi-account recovery from DocuSign/Yousign
- API integrations (HubSpot, Salesforce, SAP)
- Cutover plan orchestrated by team
- The following is a list of the main types of data:
- DPA and RGPD annexes tailored
- Contractual migration SLA
- Dedicated account manager
- Priority support for 90 days post-cutover
The plans above are indicative. The final quote is established after the audit in step 1 and depends on volume, integrations and level of workflow recovery.
What we promise — and what we do not promise
Migrating from a signature platform has technical limits imposed by DocuSign and Yousign. We are transparent about these.
What we commit to doing
- Recover 100% of signed documents that the source platform exports via its official API.
- Preserve the probative value of eIDAS evidence (timestamp, certificates, audit trail).
- Deliver a compliance report detailing exactly what was imported and what could not be.
What we do not claim to do
- We do not bypass export limitations imposed by DocuSign or Yousign (archived envelopes > 7 years, deactivated accounts).
- We do not promise to recreate advanced conditional flows specific to the source platform in identical form.
- We do not guarantee exact equivalence of proprietary proof formats — only eIDAS legal value is guaranteed.
Frequently asked questions
The six questions asked by 90% of our prospects.
How long does a migration take?
Between 2 and 8 weeks depending on volume and pack chosen. Small databases (< 1,000 documents) are completed in 2-3 weeks. Multi-account Enterprise migrations can take 2 to 3 months, including cutover.
Is the migration RGPD compliant?
Yes. We sign a DPA beforehand, we only access necessary data via your API credentials, and everything is hosted in Germany (EU). Your exports are deleted 30 days after cutover.
Do my eIDAS proofs retain their legal value?
Yes. Proofs produced by DocuSign or Yousign remain valid and are archived as-is in Certyneo. The eIDAS legal value is not degraded by the migration.
What happens if my source platform does not export everything?
We document each non-exportable case in the final compliance report. You can then decide in full knowledge whether to maintain read-only access to the old platform or to accept the loss.
Will you rebuild my automated workflows?
Yes, in the Business and Enterprise plans. We recreate the Certyneo equivalent of your envelope templates, signature orders, recurring fields, and reminders. Highly specific conditional flows are adapted on a case-by-case basis.
Do I need to commit to a Certyneo plan before migration?
No for the quote and audit. Yes for the actual start — you sign a Certyneo subscription agreement alongside the migration contract. Both commence on go-live day.