Certyneo vs Dropbox Sign: 2026 comparison
Anciennement HelloSign, intégré à l'écosystème Dropbox. Neutral comparison of both solutions on the criteria that really matter: actual pricing, eIDAS compliance, US Cloud Act exposure, and API access.
- Headquarters
- San Francisco, États-Unis
- Hosting
- AWS USA par défaut — pas d'option EU native documentée
- US Cloud Act
- Exposed
Data verified on 2026-04-01 from Dropbox Sign's official website. Pricing and features evolve — verify before signing.
Dropbox Sign public pricing
Dropbox Sign offers a free plan. Dropbox Sign propose un plan gratuit limité à 3 signatures par mois.
| Plan | Price | Includes | Watch out for |
|---|---|---|---|
| Free | 0 $US | 3 signatures / mois — 1 utilisateur — sans API | Limite stricte à 3 signatures/mois, aucun template réutilisable |
| Essentials | 15 $US / mois | Signatures illimitées — 1 utilisateur — templates — pas d'API | API non incluse — réservée à partir du plan Business |
| Standard | 25 $US / utilisateur / mois | Multi-utilisateurs — templates — intégrations basiques | — |
| Premium | Sur devis | API REST + webhooks + SSO + support dédié | — |
For comparison — Certyneo offers a permanent Free plan (5 envelopes / month), a Standard plan at €19/month with REST API included, and a Business plan at €39/month (Business) or €99/month (Business Pro) with unlimited envelopes (billed per account, not per sending user). See Certyneo details
Feature-by-feature comparison
Neutral comparison table. Each row shows what each solution offers according to its public documentation.
| Feature | Certyneo | Dropbox Sign |
|---|---|---|
| Plan gratuit | 5 enveloppes / mois — 1 utilisateur — eIDAS SES + audit trail | Plan gratuit limité à 3 signatures/mois — sans API ni templates |
| API REST + webhooks | Inclus dès le plan Standard (19 €/mois) — endpoints documentés | API REST (ex-HelloSign API) disponible uniquement sur Premium (sur devis) |
| Templates réutilisables | Illimités sur tous les plans — champs dynamiques | Inclus à partir du plan Essentials |
| Multi-signataires (séquentiel ou parallèle) | Inclus sur tous les plans payants | Inclus sur Essentials et plans supérieurs |
| Preuve de signature & audit trail | PDF de preuve eIDAS, horodatage qualifié, log immuable | Audit trail conforme eSign Act US — journal des activités exportable |
| Signature qualifiée (QES) | AES via OTP email/SMS — QES en option (réservé entreprise) | QES non disponible — conformité eIDAS limitée à SES |
| Hébergement UE par défaut | IONOS Allemagne (UE) — pas d'option non-UE | Pas d'option d'hébergement UE native documentée publiquement |
| Exposition au Cloud Act US | Aucune — entité française, infrastructure UE | Exposé — entité US-domiciled (Dropbox, Inc.) |
| Interface utilisateur disponible en | 41 langues | 17 langues |
| Tampon d'entreprise réutilisable | Inclus dès le plan Standard (19 €/mois) — jusqu'à 5 tampons configurables, appliqués automatiquement sur les documents signés à côté de la signature | Pas de tampon d'entreprise dédié — workaround par upload d'image dans un champ signature |
Choose Certyneo if…
- Vos données doivent rester en UE — Dropbox Sign n'offre pas d'option d'hébergement UE native.
- Vous avez besoin d'une conformité eIDAS renforcée (AES/QES) avec valeur probante européenne.
- Vous voulez une API REST à prix fixe (19 €/mois) sans devis Enterprise.
- Votre volume dépasse 3 signatures/mois — le plan Certyneo Gratuit couvre 5 enveloppes sans limitations de fonctions.
Stay with Dropbox Sign if…
- Vous utilisez déjà Dropbox Business ou Paper et voulez intégrer la signature sans changer d'écosystème.
- Vos besoins sont simples (< 3 signatures/mois) et le plan gratuit suffit.
- Vous développez des intégrations basées sur l'API HelloSign historique (Dropbox Sign conserve la compatibilité).
Frequently asked questions
Are Dropbox Sign and HelloSign the same thing?
Yes. HelloSign was acquired by Dropbox in 2019 and rebranded as Dropbox Sign in 2023. The product, API, and integrations remain the same under this new name. Integrations developed with the HelloSign API continue to work.
Is Dropbox Sign GDPR compliant for French contracts?
Dropbox Sign claims to be GDPR compliant but Dropbox, Inc. is a US entity subject to the Cloud Act. Without a documented EU hosting option, your contract data transits and is stored on servers subject to US jurisdiction. For employment contracts, mandates, or NDAs, this represents a non-negligible legal risk.
What is the difference between Dropbox Sign and Certyneo on eIDAS compliance?
Dropbox Sign does not natively implement the AES or QES levels defined by eIDAS regulation. Signatures produced correspond to SES (Simple Electronic Signature), sufficient for many acts but not for acts requiring qualified signature. Certyneo implements all three levels (SES, AES, QES) with qualified TSP timestamping.
Is the Dropbox Sign API accessible without contacting sales?
No. The Dropbox Sign API is reserved for the Premium plan, accessible only on quote. Certyneo includes the REST API and webhooks from the Standard plan at €19/month, without any sales contact.
Is Dropbox Sign subject to the American Cloud Act?
Yes. Dropbox, Inc. is an American company listed on NASDAQ, subject to the CLOUD Act and FISA. All data processed by Dropbox Sign — including employment contracts, powers of attorney, and NDAs — may be subject to an American court order. Certyneo, a French entity hosted in Germany, is not exposed to this legal extraterritoriality.
Is long-term archiving (10 years) included with Dropbox Sign?
Dropbox Sign retains signed documents as long as the account is active and offers manual export of PDFs + audit trail. There is no integrated digital safe with long-term legal archiving. Certyneo includes 10-year archiving (article 1379 of the Civil Code) in an encrypted vault on all plans, accessible via API and enforceable in French courts.
Is payment collection possible during signing with Dropbox Sign?
Not natively. Dropbox Sign does not offer payment collection during signing; you must integrate a third-party module (Stripe, PayPal) via Zapier or the API. Certyneo Business at €39/month natively includes payment collection (card, SEPA, Mobile Money) at the moment of signature — relevant for management mandates, property agreements, and commercial deposits.
Can you sign without a Dropbox account on Dropbox Sign?
Yes, just like with Certyneo. Signatories receive a unique email link and sign without creating a Dropbox account. An account is only necessary for sender users who prepare and send envelopes. This applies to all Dropbox Sign and Certyneo plans.